Any other Tech. Support Reps Out There?
28-Jul-2003, 07:45 PM
#1
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Join Date: Dec 2002
Location: Milton
Posts: 1,357
Any other Tech. Support Reps Out There?
Hey everyone...Im just wondering if anyone else has a tech. support job out there...I work for one of the Major Internet providers (cant disclose the name as Im at work right now and I know that data sent out the network at the office is monitored like crazy) and im wondering if anyone has some good stories about customers or stupid questions or comments...becase my stories are just piling up and i cant beleive how hilarious some people are...some questions or stories i can share...
1) Me: "Sir, what windows operating system are you using?"
Customer: "Oh, I'm using Windows 98 XP edition"
Me: "Ummm, ok, do you know which one it is?"
Customer: "Yeah, its definitely Windows 98 XP"
Me: "ok great sir"
2) Customer: "Uh, I just received an email from a friend in Texas...how much will I be charged on my phone bill?
Me: "Depending on how long the email was it shouldnt be much...Usually they are free..."
3) Me: "Maam, what kind of computer do you have, is it a laptop or a desktop?
Customer:Its a white one...
Me: uhhhh....ok
4) The Following was sent through E-mail to ensure that a customer was sending and receiving mail ok...here is a copy of the email in a nutshell...
1st Email to subscriber:
TESTING, please reply if you receive this message to ensure your email is working properly, Thx, Mike
Reply from Customer via email:
Dear Mike: I still can't get online for Outlook Express
My Reply back to the customer:
Angela, Since I have received this e-mail, and if you are reading mine, I'd say you CAN get online
Sincerely, Mike
These a just some of the fantastic calls i put up with all night...Anyone else in a similar field feel free to post away...
1) Me: "Sir, what windows operating system are you using?"
Customer: "Oh, I'm using Windows 98 XP edition"
Me: "Ummm, ok, do you know which one it is?"
Customer: "Yeah, its definitely Windows 98 XP"
Me: "ok great sir"
2) Customer: "Uh, I just received an email from a friend in Texas...how much will I be charged on my phone bill?
Me: "Depending on how long the email was it shouldnt be much...Usually they are free..."
3) Me: "Maam, what kind of computer do you have, is it a laptop or a desktop?
Customer:Its a white one...
Me: uhhhh....ok
4) The Following was sent through E-mail to ensure that a customer was sending and receiving mail ok...here is a copy of the email in a nutshell...
1st Email to subscriber:
TESTING, please reply if you receive this message to ensure your email is working properly, Thx, Mike
Reply from Customer via email:
Dear Mike: I still can't get online for Outlook Express
My Reply back to the customer:
Angela, Since I have received this e-mail, and if you are reading mine, I'd say you CAN get online
Sincerely, Mike
These a just some of the fantastic calls i put up with all night...Anyone else in a similar field feel free to post away...
28-Jul-2003, 08:15 PM
#2
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Location: on a race track
Posts: 17,846
I solve issues for customers on the bell mobility network... however if a customer has a complaint they call customer service and trouble report is opened up ... I see those and yes I have some interesting stories about them and customers... however they are all bound by a confidentiality agreement .. so they will remain my little bit of humour during the day
28-Jul-2003, 08:36 PM
#4
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Location: on a race track
Posts: 17,846
well in my case phone records are suppose to be confidential (unless the police want them 
) and customers expect that the conversation with the service rep and or technicians to be confidential so if they hang out here and see me posting up examples of "stupid customers" well it just doesn't look good.... esspecially for me. yeah I guess I could have not said bell mobility ... but I have told people in the past where I work ....
) and customers expect that the conversation with the service rep and or technicians to be confidential so if they hang out here and see me posting up examples of "stupid customers" well it just doesn't look good.... esspecially for me. yeah I guess I could have not said bell mobility ... but I have told people in the past where I work ....
29-Jul-2003, 09:13 AM
#7
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Join Date: Dec 2002
Location: London, Ontario
Posts: 1,587
I work for Compaq/HP
but I specialize in Compaq printers/Desktops and CTO models...
my memories are:
me: Thank you for calling Compaq, My name is Bart, Can I get your serieal # of the product your calling in today with
customer: Where's that located at??
me: are you calling in with a printer/scanner or Desktop computer??
customer: computer
me: ok, so it's going to be on the back or front of the computer case
customer: What???
me: It's going to be located on the "Tower"
customer: we don't have a "tower", we have a monitor and hard drive
me: ok, can you look back at the "Hard drive"
and get me the SN from the back of there.
customer: ok
**Sometimes they'll call the computer at "Hard drive, Modem, box"
Don't remember the funny calls, but it gets frustrating when talking to americans that don't know **** about a computer
but I specialize in Compaq printers/Desktops and CTO models...
my memories are:
me: Thank you for calling Compaq, My name is Bart, Can I get your serieal # of the product your calling in today with
customer: Where's that located at??
me: are you calling in with a printer/scanner or Desktop computer??
customer: computer
me: ok, so it's going to be on the back or front of the computer case
customer: What???
me: It's going to be located on the "Tower"
customer: we don't have a "tower", we have a monitor and hard drive
me: ok, can you look back at the "Hard drive"
and get me the SN from the back of there.customer: ok
**Sometimes they'll call the computer at "Hard drive, Modem, box"
Don't remember the funny calls, but it gets frustrating when talking to americans that don't know **** about a computer
29-Jul-2003, 11:11 AM
#9
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Join Date: Jan 2003
Location: GTA
Posts: 1,333
lol
I was asked told this after our previous "tech support" was hired.. that was like 3 yrs ago.. he was fired probably in 3 months?
yoyoyo Chris, i downloaded a hardware yesterday!
my response: wow, you're cool man.
......
I was asked told this after our previous "tech support" was hired.. that was like 3 yrs ago.. he was fired probably in 3 months?
yoyoyo Chris, i downloaded a hardware yesterday!
my response: wow, you're cool man.
......
29-Jul-2003, 11:22 AM
#10
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Join Date: Apr 2002
Location: THE OAK
Posts: 10,423
29-Jul-2003, 09:20 PM
#11
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Join Date: Apr 2002
Location: Toronto
Posts: 9,255
Customer: My cup holder on my computer is broken.
CS: Cup holder....are you sure?
Customer: Yes, it came with the computer that I bought from you guys.
CS: Mam, are you sure? We don't sell any computers with cup holders.
Customer: I'm sure....I've been using it all this week since I got the computer at home.
CS: This "cup" holder.....what is the name or SN on it?
Customer: Hold on while I check..........(comes back in 2 minutes).......ok, I copied down the part number on the front of it. Are you ready?
CS: Yes mam, go ahead, I'm ready.
Customer: Ok.....it has leters and numbers.....it says CD-RW32X10X40X
CS: (starts to laugh out loud and then hangs up the phone)
CS: Cup holder....are you sure?
Customer: Yes, it came with the computer that I bought from you guys.
CS: Mam, are you sure? We don't sell any computers with cup holders.
Customer: I'm sure....I've been using it all this week since I got the computer at home.
CS: This "cup" holder.....what is the name or SN on it?
Customer: Hold on while I check..........(comes back in 2 minutes).......ok, I copied down the part number on the front of it. Are you ready?
CS: Yes mam, go ahead, I'm ready.
Customer: Ok.....it has leters and numbers.....it says CD-RW32X10X40X
CS: (starts to laugh out loud and then hangs up the phone)
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