szuberi

Its a long shot but i am hoping if anyone works at bell and perhaps help me out here.

On July 24th, i informed my current home phone provider, Yak Communications to transfer my home phone line to the new address as we were moving to the new address a few days later. I was informed that it will take approx. 5 business days and the line will be transferred over by the 31st. So from that day till today, the line hasnt been transferred and i have been making constant phone calls to them to inquire but i always get the standard answer:

"Your request has been passed over to Bell and its all upto them to do it"

I understand Bell lease these home phone lines to these new resellers (Yak, Rogers etc) but still maintain the transfer and technical work with them...and hence, if you are not with Bell, your current service provider does not have any control over this situation.

Yak's service has been great overall...and i have been using them for the past 6 months (its an actual home phone service..not VOIP) but i just got stuck with this transfer. My cell phone bill is running high and i am growing impatient with this crap.

Is there anyone who out there works at Bell who can offer some help? Lol i got hold of a bell technician in his van the other day and literally offered him $$$ to do it for me but i guess he was to straight up a person and declined. It was just frustrating.

Any idea as to what should i do at this point.

Thanks

SAL

Gallagher

****ty!

viper_2_4

That sucks...

Redeyelove

I ditched Bell 2 days after signing up for them. It was clear that 98% of their customer service personnel are degenerates. Best of luck with your issues.

szuberi

but you see i cant even talk to bell in this case. unless i ******* go their head office and complain...i dont know still. no clue what to do at all. customer service overall is lousy these days in my opinion.

Redeyelove

I feel for you man, it's unfortunate that we pay so much for services & we can't even get the help we deserve when we need it. In my case, I called Rogers immediately to see what they could do. They said they could be at my door ready to work the next day @ 8am, they were there at 7:45am. Perhaps I lucked out with that, but it made me happy since I had been playing phone tag with Bell for the past 4 days. I never called Bell for anything except to let them know that I was cancelling - other then that Rogers took care of the rest. Even still, Bell attempted to contact me about 20 times in the next few days.

szuberi

20 times lol...i am sure they were shocked the moment they learned that you are about to transfer over to rogers.

rogers still serves burlington and i am seriously considering switching over to them again but i will ask them first that given this situation, can they transfer me over right away without much delay. i will call them later today.

Redeyelove

I made it more then clear to the person that I spoke with that I was extremely fed up and pretty much begged for immediate action to be taken. I wasn't rude, just forward and blunt. He understood where I was coming from. I also added pressure by mentioning that I did work at home and this whole fiasco was costing me money I couldn't afford to lose. This was in the early afternoon, and he promised me service the next day in the AM as I had mentioned in the above post.

jonny_emo

just so you all know
rogers and bell are the same company....
you deal with the same service people

Redeyelove

That's news to me. Care to explain?

starboy869

most likely the same call center in India.

cr8tive_leo

And you base that fictional scenario on what?

xray

We're in the process of switching over from Rogers to Bell. No internet access until the 2nd of Sept. This sucks!!! Anyway, I'm at Parkway Honda for service and playing on their computers lol.