imported_JoonyaSI

sup yall ... well seeing as tho i have to work on the weekend wack ... juss thought id Kill some time by sharing some of my celebrity calls i get @ work ... to start off today my 1st call was from a NHL'er not too familiar but im sure someone here will know who he is Ben Clymer.. i did a google i think he plays for tampa bay ... anywhoo .. last month i took a call from Indiana Pacer Ron Artest .. hehe hes pretty calm on the phone but on the court ..

more coming soon..

Tego

What do you do for a living?

imported_kIeRaN

tahts neat but u need the actual conversationS

imported_JoonyaSI

haha as fun as u might think it sounds its pretty lame .. i work in a call center environment for starters.. i do blackberry/Pda support for T-Mobile (Hence All calls inbound from USA) i do anything from setting up email accounts for customers blackberry's to troubleshooting GPRS internet connections on PDAs (Treo 600 / iPAQ 6315) ...

Convo's ... Ron Artest bascially took his wifes better blackberry and wanted to switch his email from his old blackberry to his now "newer" blackberry .. hes very illiterate to tech things apparently i had to repeat myself numorus times lol ... "goto options .. NO NO Options"

oh and that ben clymer dude .. he had just bought a 7100t (blackberry) and hated it so he juss called in to get his service switched back to his old 7230 blackberry ....

it might sound "cool" but do it for 1yr straight and u would wanna die ..

imported_JoonyaSI

Arite next up .. a few months back i was suprised to take a call from a female who was authorized to access an account under "Goldmine Records" im like hmm odd .. so i take the call and its a blackberry issue .. customer needed her data resumed as it had been down for a few hours ... so i think arite simple enuff .. so im makin small chat while workin in the system .. she mentions her name "melissa" ... i was speaking to Missy Elliot .. seems like she was trying to get her service restored during her travelling that she was doing during the taping of her (now finished) reality show.. that was kinna cool i thought ..

QuiCK_TiME

thats a "cool", i'd take it anyday.

i can put up with ppl's BS n/p

imported_JoonyaSI

haha ya when dealing with blackberries your dealing with (mostly) corprate ppl who think they are all high and mighty "do u realize how important this is" or the oh so famous "i run my own business i need this thing to work" lol i feel sorry for you if your business runs off of a PDA or a blacberry .. but anyways ... ya u learn to just blow off stupid **** that customers tell u .. my favorite was one time a customer said i didnt know what i was talkin about and i said very calm and politely sir if you doubt tmobiles tech knowledge would you be calling us for support .. and soon after got his issue fixed (those are the best) forget getting mad get back at em by fixing the issue and just sittin there saying "have i addressed all your concerns" lol gotta luv it...

coming later on today : the very popular Paris Hilton "Incident"

imported_JoonyaSI

so im sure by now you've all heard about Paris's Sidekick (many new stories say blackberry) but it was infact a sidekick .. her "desktop interface" (online access to your handheld) was "hacked" which we now @ T-Mobile believe was internal and we have gone thru extensive meetings/sessions about customer confidentialty and blah blah ... thanks Paris lol .. but ya when i first heard about Paris's SK getting hacked i laffed then stopped then laffed some mo' .. hehe she had soo much info on her device (did anyone see the info) pics for daysssssss ... luckily ive never dealt with her account so im not a suspect hehe more Celebrity Corner after this brief message

imported_climax

haha so can you get me a blackberry for cheap.. haha jk
I worked in a call centre it did drive me nuts when I did to. But your job sounds ok lol lots of stories

Sabre

I did the same sort of thing for Epson Printers... never again...

Notorious

Thats sounds like a pretty sweet job. Must be great to talk with some of these celebs.

imported_JoonyaSI

ya besides the fact that its a call center its not bad .. i mean i luv pcs so i dont mind the troubleshoting .. i just dont understand why we get stupid stupid calls .. like for instance i just had this old woman call (her accnt said she was 67) and she had just obtained an ipaq ... now .. 1. WTF 2.ummmm WTF .. this woman did not know the 1st thing about the brick she was holding .. i had to tell her everything from turning the device on to finding the slot where the stylus goes .. i was tellin a co worker of mine T-moible and all carrirers in the case should have a licencing system setup so customers have to do some sort of research on what they are buying ... none of this "oh ill just buy it and call in and have them do everything for me" no lady NO lady its called the manual thats what its in the box for ...

imported_Zyepher

Pretty neat job..i only served milke bullord (sp?) at my job

Sabre

Well, I actually got the "where is the any key?" question more than once. But the all time stupidest question I ever got was "Why can't you help me? Well, yes I know I have a Cannon printer but they CHARGE for their tech support!"

imported_Zyepher

BUHAHAHAH they call epson cuz they are 2 cheap

imported_JoonyaSI

lol dont even get me started i can go on for daysss so the ppl ive spoken to so far include....

Ron Artest
Carl Lewis
Andre 3000
Missy Elliot
Tyra Banks (Didnt talk to her for long she was in the wrong dept.. i had to xfer her to the sidekick dept. )

i would have thought they would have lackies who would do this stuff for them but i think thats only when they are on the road or on tour ? no clue but ya job is okay i guess .. WOO 2.5 Hours to Go

imported_Zyepher

Thats cool I guess but they are only people they poop, **** and stink just like anyone else

imported_JoonyaSI

yep thats absolutly true ... belive me we take these calls just like they are any other person .. its not like we can sit on the phone and be like WTF Andre 3000 !!!! yo dawg waddddup mannng .... You that Roses Track DISGUSTING .. lol we'd be out the door in a hot second lol ... nuthing big just tryin to kill time

shlammed

hahaha punk

I work for RIM

we have a bigass call center
thank god thats not what i do

i talked to a few people who have had pretty interesting calls from people like lisa kudrow, tom cruise, etc.

imported_JoonyaSI

WTF U work for RIM hahaha thats sick .. so ur in waterloo ?? or sauga ? i was thinkin about moving from here to RIM but they where only hiring out in the loo and im not about travelling there everyday ... but thats jokes .. we escalate any calls we cant fix to u guys