people who complain about IT arrogance
07-May-2009, 01:36 PM
#1
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people who complain about IT arrogance
IT is known for being arrogant or rude, I really think the problem does not lie with the field professionals, but the average user base.
The following is an email flow from one of the younger more intelligent "users".
I will also add, there was nothing written in the subject line.
Hi Bruce: I deleted a folder called CIBC and can’t seem to find it… are you able to retrieve it for me somehow???
It is important folder.
Let me know.
Thanks,
Jennifer
Jennifer,
Where did you delete it from?
Bruce
From my personal folders….
thanks
You mean from your email?
Sorry yes…..
----
so then I went over and under the assumption she had dragged and dropped the folder into another folder.
I was correct.
The following is an email flow from one of the younger more intelligent "users".
I will also add, there was nothing written in the subject line.
Hi Bruce: I deleted a folder called CIBC and can’t seem to find it… are you able to retrieve it for me somehow???
It is important folder.
Let me know.
Thanks,
Jennifer
Jennifer,
Where did you delete it from?
Bruce
From my personal folders….
thanks
You mean from your email?
Sorry yes…..
----
so then I went over and under the assumption she had dragged and dropped the folder into another folder.
I was correct.
07-May-2009, 04:40 PM
#5
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Join Date: May 2005
Location: █♣█ Durham
Posts: 11,514
i am glad i dont have to deal with user crap anymore, though i had in the past.
what i dont understand is, that who do some people get into IT (developers, analysts etc) when they dont know basic of PC knowledge.
what i dont understand is, that who do some people get into IT (developers, analysts etc) when they dont know basic of PC knowledge.
07-May-2009, 04:42 PM
#6
Senior Member
Join Date: Sep 2007
Posts: 2,570
IT is known for being arrogant or rude, I really think the problem does not lie with the field professionals, but the average user base.
The following is an email flow from one of the younger more intelligent "users".
I will also add, there was nothing written in the subject line.
Hi Bruce: I deleted a folder called CIBC and can’t seem to find it… are you able to retrieve it for me somehow???
It is important folder.
Let me know.
Thanks,
Jennifer
Jennifer,
Where did you delete it from?
Bruce
From my personal folders….
thanks
You mean from your email?
Sorry yes…..
----
so then I went over and under the assumption she had dragged and dropped the folder into another folder.
I was correct.
The following is an email flow from one of the younger more intelligent "users".
I will also add, there was nothing written in the subject line.
Hi Bruce: I deleted a folder called CIBC and can’t seem to find it… are you able to retrieve it for me somehow???
It is important folder.
Let me know.
Thanks,
Jennifer
Jennifer,
Where did you delete it from?
Bruce
From my personal folders….
thanks
You mean from your email?
Sorry yes…..
----
so then I went over and under the assumption she had dragged and dropped the folder into another folder.
I was correct.
07-May-2009, 04:46 PM
#7
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Location: GTA
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07-May-2009, 04:47 PM
#8
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Join Date: Feb 2006
Posts: 17
I don't think so.
I work in IT, and I experience arrogance and rudeness almost daily, not with clients, but with the IT group. The above example you gave falls under ignorance. I did not pick up on any rudeness or arrogance in her dilemma or approach.
I constantly experience such **** poor attitude and laziness from people working in this field (I work for, and have worked for a few of the top companies).
From the example above, it sounds like you may be involved with desk side support, or first line support, in which case (Not just you, but anyone in this position) part your job is customer service! you have to understand that you may have to hold people hands an walk them through certain things, sometimes over and over again. The accountant or lawyer or on the end, may not know how simple it is to set up their Outlook profile, or why their log-in may not be working. But that is why you are hired, it's to be there when they don't know, even how simple it be seem to you. Remember they can probably just as easily whip you, in their respective fields with the most simplest stuff. It's simple, there needs to be respect, which again, in my experience lacks the most on the IT people side.
Two deadly combinations in this field are arrogance and laziness. God help you if you have to work with anyone with the tiniest bit of authority in their pathetic little IT world. Yes, there are some great people with intelligence that do deserve to be doing what they are doing, but for the most part, it's filled with obnoxious lazy slugs.
I am so sick of this field, (not because of the end-users) that I really would just to change to something different all together, something far away from IT, even though I have invested years in this area and will have to start over again;
I work in IT, and I experience arrogance and rudeness almost daily, not with clients, but with the IT group. The above example you gave falls under ignorance. I did not pick up on any rudeness or arrogance in her dilemma or approach.
I constantly experience such **** poor attitude and laziness from people working in this field (I work for, and have worked for a few of the top companies).
From the example above, it sounds like you may be involved with desk side support, or first line support, in which case (Not just you, but anyone in this position) part your job is customer service! you have to understand that you may have to hold people hands an walk them through certain things, sometimes over and over again. The accountant or lawyer or on the end, may not know how simple it is to set up their Outlook profile, or why their log-in may not be working. But that is why you are hired, it's to be there when they don't know, even how simple it be seem to you. Remember they can probably just as easily whip you, in their respective fields with the most simplest stuff. It's simple, there needs to be respect, which again, in my experience lacks the most on the IT people side.
Two deadly combinations in this field are arrogance and laziness. God help you if you have to work with anyone with the tiniest bit of authority in their pathetic little IT world. Yes, there are some great people with intelligence that do deserve to be doing what they are doing, but for the most part, it's filled with obnoxious lazy slugs.
I am so sick of this field, (not because of the end-users) that I really would just to change to something different all together, something far away from IT, even though I have invested years in this area and will have to start over again;
07-May-2009, 04:48 PM
#9
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Join Date: Sep 2007
Posts: 2,570
geez man...is it wrong that I find it funny and I feel it can apply to any situation?
07-May-2009, 05:18 PM
#10
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Join Date: Sep 2007
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I don't think so.
I work in IT, and I experience arrogance and rudeness almost daily, not with clients, but with the IT group. The above example you gave falls under ignorance. I did not pick up on any rudeness or arrogance in her dilemma or approach.
I constantly experience such **** poor attitude and laziness from people working in this field (I work for, and have worked for a few of the top companies).
From the example above, it sounds like you may be involved with desk side support, or first line support, in which case (Not just you, but anyone in this position) part your job is customer service! you have to understand that you may have to hold people hands an walk them through certain things, sometimes over and over again. The accountant or lawyer or on the end, may not know how simple it is to set up their Outlook profile, or why their log-in may not be working. But that is why you are hired, it's to be there when they don't know, even how simple it be seem to you. Remember they can probably just as easily whip you, in their respective fields with the most simplest stuff. It's simple, there needs to be respect, which again, in my experience lacks the most on the IT people side.
Two deadly combinations in this field are arrogance and laziness. God help you if you have to work with anyone with the tiniest bit of authority in their pathetic little IT world. Yes, there are some great people with intelligence that do deserve to be doing what they are doing, but for the most part, it's filled with obnoxious lazy slugs.
I am so sick of this field, (not because of the end-users) that I really would just to change to something different all together, something far away from IT, even though I have invested years in this area and will have to start over again;
I work in IT, and I experience arrogance and rudeness almost daily, not with clients, but with the IT group. The above example you gave falls under ignorance. I did not pick up on any rudeness or arrogance in her dilemma or approach.
I constantly experience such **** poor attitude and laziness from people working in this field (I work for, and have worked for a few of the top companies).
From the example above, it sounds like you may be involved with desk side support, or first line support, in which case (Not just you, but anyone in this position) part your job is customer service! you have to understand that you may have to hold people hands an walk them through certain things, sometimes over and over again. The accountant or lawyer or on the end, may not know how simple it is to set up their Outlook profile, or why their log-in may not be working. But that is why you are hired, it's to be there when they don't know, even how simple it be seem to you. Remember they can probably just as easily whip you, in their respective fields with the most simplest stuff. It's simple, there needs to be respect, which again, in my experience lacks the most on the IT people side.
Two deadly combinations in this field are arrogance and laziness. God help you if you have to work with anyone with the tiniest bit of authority in their pathetic little IT world. Yes, there are some great people with intelligence that do deserve to be doing what they are doing, but for the most part, it's filled with obnoxious lazy slugs.
I am so sick of this field, (not because of the end-users) that I really would just to change to something different all together, something far away from IT, even though I have invested years in this area and will have to start over again;
--
If you drive a car, you don't have to change the oil, but you should know how to put gas in it, and what kind of gas the engine requires.
People who don't know how to add cells in excel should not be working in an office with a computer. period.
Jennifer is one of the better ones, but when you have 80 users, and 70 of them are more computer illiterate than that, you have no choice but to be 'rude'
i forward people instructions i've sent them before that they don't read.
one chick asks me the same thing repeatedly. i reforward the last forwarded instructions to her. i think i'm on forward number 7 on how to retrieve items from her quarantine box. everytime before sending out instructions, i sent it to the receptionist and ask her to do it without interupting. if she's succesfful, i send it out, if not, i retool and try someone else. most people don't read them until the third or fourth time i've forwarded it to them instead of walking to their desk and clicking their mouse.
Last edited by bruce fee; 07-May-2009 at 05:22 PM.
07-May-2009, 07:43 PM
#11
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Location: Mississauga
Posts: 409
If everyone was very skilled with computers then there would be no need for tons of IT related jobs out there, so its a trade off.
I have also ran into some very rude and arrogant IT persons who get all pissy if I even touch their switches, those I despises. Once in awhile I run into a very nice IT guy who is willing to work with me to get the job completed and working.
I have also ran into some very rude and arrogant IT persons who get all pissy if I even touch their switches, those I despises. Once in awhile I run into a very nice IT guy who is willing to work with me to get the job completed and working.
08-May-2009, 11:41 AM
#13
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Location: █♣█ Durham
Posts: 11,514
i do level 3 for my IT infrastructure department in network operations, i am glad i dont deal with little users stuff. but in the past personally or even now i hear from others on my team those password reset stories, that every 60days users suppose to change the password, and when they change the password in the morning, and by afternoon they have locked them selves out because they mistakenly keep typing their old password and wonder why it wouldnt work and when they realize that it was the old password it was already to late.
08-May-2009, 11:48 AM
#14
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08-May-2009, 11:49 AM
#15
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i do level 3 for my IT infrastructure department in network operations, i am glad i dont deal with little users stuff. but in the past personally or even now i hear from others on my team those password reset stories, that every 60days users suppose to change the password, and when they change the password in the morning, and by afternoon they have locked them selves out because they mistakenly keep typing their old password and wonder why it wouldnt work and when they realize that it was the old password it was already to late.
08-May-2009, 12:04 PM
#17
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Join Date: May 2005
Location: █♣█ Durham
Posts: 11,514
not gonna lie, i dont do **** all. but when i get a ticket or emergency call even at 2am my *** is on the line and it is always very critical. documentation is another thing lol i slack on them so much haha
08-May-2009, 12:30 PM
#18
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I want to get out of technical and more towards management.
Last week on a call I gave up on trying to get a user to log off. she couldn't click on start-shutdown.. she couldn't make it that far.. i asked her to turn off the pc by pressing the power button for 5 seconds.
she turned the monitor off.
08-May-2009, 02:04 PM
#19
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Join Date: Sep 2007
Posts: 2,570
i worked at bigger places before, it was a lot less work. problem with being small is it's hard to specialize and get the practice.
I had to document everything cause I get audited by 3rd parties for clients. I'm familiar with pci-dss, sarbones-oxley, ITIL, etc.
I want to get out of technical and more towards management.
Last week on a call I gave up on trying to get a user to log off. she couldn't click on start-shutdown.. she couldn't make it that far.. i asked her to turn off the pc by pressing the power button for 5 seconds.
she turned the monitor off.
I had to document everything cause I get audited by 3rd parties for clients. I'm familiar with pci-dss, sarbones-oxley, ITIL, etc.
I want to get out of technical and more towards management.
Last week on a call I gave up on trying to get a user to log off. she couldn't click on start-shutdown.. she couldn't make it that far.. i asked her to turn off the pc by pressing the power button for 5 seconds.
she turned the monitor off.
I want to work for your company....it seems everyone there is more than stupid than the next person.
