people who complain about IT arrogance
08-May-2009, 02:24 PM
#21
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When I went over there and pointed it out she said "oh, you mean the cpu"
this was a person in the warehouse.
the company i work for is in marketing/advertising, and not the creative side. From what I understand, we're better than our competitors.
It is a weird industry, all the office people have moved around between this place and the competition. We still have a windows 3.1 machine because a data processor claims he doesn't know how to rewrite the code for a job. I'm waiting for it to brake. should be a funny time. I did install windows98 on a pentium4 with 1GB of ram. sick.
The level of stupidity is not much different from other places. 80% of the company I barely talk to because they're not retards. Probably 10% of the company is responsible for 80% of the tech support hours.
I've always thought about having a blog of tech support issues.
Something ridiculous happens every few days.
Some of the ladies have an ongoing joke.
"I know my job is safe, Karen has been employed here before I was hired."
This chick is the dumbest person I've met in my entire life and does not have a single friend in the building.
08-May-2009, 02:40 PM
#22
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The IT guy that my company hires is really good. Not arrogant at all, and very helpful.
And while he works on our PC's, all he does is verbally bash Mac computers. So of course I throw fuel into the fire and get him going on that, by telling him how Mac's are substantially better than PC's.
Pure entertainment
And while he works on our PC's, all he does is verbally bash Mac computers. So of course I throw fuel into the fire and get him going on that, by telling him how Mac's are substantially better than PC's.
Pure entertainment
08-May-2009, 03:10 PM
#24
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08-May-2009, 04:07 PM
#26
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i do level 3 for my IT infrastructure department in network operations, i am glad i dont deal with little users stuff. but in the past personally or even now i hear from others on my team those password reset stories, that every 60days users suppose to change the password, and when they change the password in the morning, and by afternoon they have locked them selves out because they mistakenly keep typing their old password and wonder why it wouldnt work and when they realize that it was the old password it was already to late.
08-May-2009, 04:11 PM
#27
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Oh, and having 12 passwords on 12 different systems with 12 different expiration polices doesn't help the situation (this is for 1 company!)
08-May-2009, 04:20 PM
#28
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look into a this tool called passwordsafe
very handy tool. though have a really good memory, i have to remember lots and lots of ip addresses and subnet ranges, vlans etc...i still use this tool just to be safe and as a back up.
08-May-2009, 04:51 PM
#29
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09-May-2009, 10:49 AM
#30
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09-May-2009, 12:18 PM
#31
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09-May-2009, 01:33 PM
#32
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I do store support for tim hortons and I deal with some pretty IT illiterate people.
ME - "I need you to look for the internet-style cable going into the back of the computer"
HER - "OK, I found it but If i pull it from the hardddrive my phone is going to disconnect, It happened last time, oh see now my monitor turned off"
ME - "I need you to look for the internet-style cable going into the back of the computer"
HER - "OK, I found it but If i pull it from the hardddrive my phone is going to disconnect, It happened last time, oh see now my monitor turned off"
11-May-2009, 09:47 AM
#33
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I do store support for tim hortons and I deal with some pretty IT illiterate people.
ME - "I need you to look for the internet-style cable going into the back of the computer"
HER - "OK, I found it but If i pull it from the hardddrive my phone is going to disconnect, It happened last time, oh see now my monitor turned off"
ME - "I need you to look for the internet-style cable going into the back of the computer"
HER - "OK, I found it but If i pull it from the hardddrive my phone is going to disconnect, It happened last time, oh see now my monitor turned off"
11-May-2009, 10:32 AM
#35
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ALSO when you are doing support you have to know your audience the people you are dealing with and their intelligence level. and you have to make them comfortable and make them understand what you are trying them to do.
ie. do you think a girl working at the tim hortons store doing cash pouring coffee would know the IT stuff no, so you have to be as descriptive as possible, so they know what you are talking about.
when i used to work at swiss chalet, and when we had some computer problems, my manager often came to me for help or when he was talking to the tech guys from Cara, i had to talk to them, because my manager knew i have better inderstanding of these things. because ticket logger on the other side was less helpful and more confussing with this techy lingo.
ie. do you think a girl working at the tim hortons store doing cash pouring coffee would know the IT stuff no, so you have to be as descriptive as possible, so they know what you are talking about.
when i used to work at swiss chalet, and when we had some computer problems, my manager often came to me for help or when he was talking to the tech guys from Cara, i had to talk to them, because my manager knew i have better inderstanding of these things. because ticket logger on the other side was less helpful and more confussing with this techy lingo.
11-May-2009, 10:52 AM
#36
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without google, I would suck at my job. If you can understand basic tech, and have internet access, you can do anything.
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